Visiting from New Zealand? See TierCommerce for New Zealand
Sell online
Manage accounts
Platform
For your team
For your customers and data
Agentic commerce
ERP and accounting
Inventory and MRP
Marketing and automation
Made in Australia for Australian and New Zealand businesses
Give your trade customers the ordering experience they expect. TierCommerce connects natively to your ERP, puts AI co-workers on order entry, and is flexible enough that you'll never outgrow it.
Integrates with
Sarah Lee
Coastline Office Group, Brisbane branch
A4 copy paper, 80gsm
Carton of 5 reams
PAP-A4-80-5
1,284 cartons in stock
Live from NetSuite. Next shipment of 600 lands 14 Nov.
Approval over $5,000
Orders above this go to head office before they reach NetSuite.
B2B and B2C on Options ERP
Dealer ordering portal
Trade pricing from Options ERP
Office supplies, Canberra
Dealer network in AU and NZ
The features that took our clients years of custom development come as standard.
A self-service trade store with your themes, layout and branding. Run B2B only, or B2B and B2C from one catalogue.
Customer-specific and contract prices, group price lists and quantity tiers, with GST shown the way each customer expects.
Finds products from partial SKUs, misspellings and description words, and shows each customer their own price.
Quick order by SKU, one-click reorders, wishlists, multiple named carts and carts that follow buyers across devices.
Customers request quotes, reps send them, and an accepted quote turns into an order without re-keying.
Head users manage their own buyers and accounts-payable users. Approval rules by spend, role or branch.
Card, on account against credit terms, invoice or bank transfer, set customer by customer.
Buyers shop your catalogue from their own procurement system over cXML or OCI, and the cart goes back for approval.
Add installation charges, next-shipment dates and your own rules through custom fields and our extension SDK.
Contract prices, customer-group lists and quantity breaks come straight from your ERP and apply everywhere: search, the catalogue, the cart and quotes.
A4 copy paper, 80gsm, carton
Price per carton by customer group and quantity, ex GST
| Customer group | 1–9 | 10–49 | 50+ |
|---|---|---|---|
| Retail | $54.95 | $52.40 | $49.90 |
| Trade | $46.20 | $42.10 | $40.60 |
| Coastline (contract) | $39.80 | $38.90 | $37.50 |
A head user invites their team, sets who can buy, who can pay and what needs sign-off. One person can work across several customer accounts, so a buyer at three branches has one login.
Head user
Sarah Lee, Coastline Office Group
Manages users, approval rules and branches
Buyer, 3 branches
Tom Nguyen
Orders over $5,000 need approval
Accounts payable
Priya Shah
Sees invoices, can pay
Customers see their invoices and statements and pay online. Each payment lands in your ERP against the right invoice, and the module can be shaped to how your finance team works.
Invoices
Synced with NetSuite
INV-20931
Due 31 Oct
INV-20877
Overdue 6 days
INV-20790
Paid 2 Oct
Six co-workers that work from your live ERP data, follow the same permissions as your staff, and check with a person when they’re not sure.
Turns emailed purchase orders into sales orders in your ERP.
PO-77412 from Coastline Office Group
Received 9:42 am by orders@ email
| Their code | Matched SKU | Qty |
|---|---|---|
| CP-A4-WHT | PAP-A4-80-5 | 40 |
| TONER 26A | HP-CF226A | 6 |
| BINDER BLK | Needs a person: 2 matches | 12 |
SO-48213 posted to NetSuite
2 of 3 lines automatic
Turns requests for quotes into priced quotes in minutes.
Request from Harbour Fitouts
“Can you quote 24 task chairs and 12 sit-stand desks, delivered to Newstead by early December?”
Trade pricing applied. Desks in stock 2 Dec.
Send quoteHelps your customers find and reorder what they need.
Reorder last month’s paper, but double the A4.
Here’s your September paper order with the A4 doubled:
At your contract price. Over $5,000? No, so no approval needed.
Gives your reps answers from the ERP without switching screens.
Which of my accounts haven’t reordered toner this month?
Bayside Medical
Usually orders every 21 days. Last order 34 days ago.
Northside Legal
Open quote for $2,140, viewed twice.
Greenway Schools
Left 14 items in a cart on Tuesday.
Keeps invoices moving and payments matched.
Email to [email protected]
Hi Priya,
Invoice INV-20877 for $1,206.15 was due on 13 October. You can pay it online in under a minute.
Pay invoiceSecond reminder, sent within your rules
Payment will sync to NetSuite
Fills the gaps in your product data.
HP-CF226A
From the ERP
TONER HP 26A BLK 3.1K
Suggested
HP 26A black toner cartridge
Prints about 3,100 pages. Fits LaserJet Pro M402 and M426.
Search synonyms added: CF226A, 26A, M402 toner
Every action is logged against its source document, and customer data stays in Australia. Buyers’ own AI agents can also search and order through our MCP server, within the permissions you set.
Pick your system and step through one order, from the first price to the paid invoice. You’ll see what moves, which way it goes and when, in your ERP’s own words.
Your system
All integrationsStep 1 of 6
Each customer’s price levels, stock by location and customers come across from NetSuite. Your ERP stays the source of truth, so nobody keeps a second price list.
Coastline Office Group
Synced as they changeStep 2 of 6
Coastline’s buyer reorders 40 lines in a few clicks, at their own prices and with live stock. If they email a PDF purchase order instead, the Order Entry co-worker reads it and builds the same cart.
Cart · PO-77120
Live prices and stockEmailed POs go through the same checks. See the Order Entry co-worker
Step 3 of 6
Coastline’s own rule sends orders over $5,000 to a head user. Your team doesn’t chase anyone, and the order can’t reach NetSuite until it’s approved.
Approval request
Rules set by your customerStep 4 of 6
Once it’s approved, the order is written to NetSuite as a sales order, with the PO number, delivery address and who approved it. Nobody re-keys a line.
Sales order · PO-77120
Sent as soon as it’s approvedEvery write is safe to retry, so a resent order can never create a duplicate.
Step 5 of 6
When it’s invoiced in NetSuite, the invoice appears on Coastline’s account with its due date, ready to pay.
Invoices usually live in the accounting software NetSuite is connected to, such as Xero. TierCommerce connects to Xero as well, so the invoice still reaches Coastline’s account.
Invoice · PO-77120
Invoice from Xero · PO-77120
Synced as it changesStep 6 of 6
Coastline pays by card from their account. The customer payment is recorded in NetSuite straight away, so your accounts team doesn’t touch it.
Coastline pays by card from their account, and the payment is recorded in the accounting software NetSuite is connected to, such as Xero.
Customer payment · $9,803.86
Payment · $9,803.86
Sent as soon as it’s paidAlso connected to your marketing
Distributors, wholesalers and retailers with trade customers all sell differently. TierCommerce comes set up for each.
TierCommerce grew out of B2B portals our team has built and run for years. These are two of them.
B2B and B2C ordering on Options ERP: contract pricing, multi-level approvals, online invoice payment and university procurement catalogues.
Read the Impact Office Supplies story
Dealers search by vehicle or part number, see live stock and their own prices, and send orders for approval, all synced with the ERP.
Read the East Coast Bullbars storyOur implementation partner, Jonathan Bird Web Design & Development, builds it on TierCommerce. They’re the team behind the platform, with 15+ years of B2B ecommerce and ERP integration work for Australian wholesalers.
Talk to our implementation partnerOlder or heavily customised ERPs, warehouse systems and supplier feeds.
Installation bookings, trade-in credits, project pricing, built on our SDK.
Customers, price lists and order history moved across from your old portal.
A storefront that looks like your brand, not a theme.
They work until you add a second warehouse, a contract customer or a buyer who needs approval. TierCommerce is built for where your business is going, so you won’t outgrow it.
Typical B2B portal
TierCommerce
A nightly CSV from the ERP, so stock and prices are a day old
Live two-way sync with your ERP, built and maintained by us
One price list per customer group
Contract, group and quantity pricing for every customer
Emailed purchase orders keyed in by hand
AI turns emailed POs into sales orders in your ERP
One login per customer account
Head users, buyers and accounts-payable users, each with their own permissions
Invoices paid over the phone
Customers pay invoices online, and payments sync to your ERP
An agency quote for every change
Custom fields, charges and rules without a rebuild
Retail and enterprise platforms added B2B as a module, and reach Australian ERPs through apps and custom builds. TierCommerce was built for B2B, natively on your ERP.
| Capability | TierCommerce | Shopify B2B | BigCommerce B2B | Adobe Commerce |
|---|---|---|---|---|
| ERP integrations built by the vendor | Yes: NetSuite, Xero, Options, MYOB, Pronto and more | Partly: Connectors and apps | Partly: Connectors and apps | Partly: Extensions and custom builds |
| AI turns emailed POs into ERP orders | Yes: Order Entry co-worker | No: Not built in | No: Not built in | No: Not built in |
| Customer-specific pricing as standard | Yes: Every customer | Partly: Company catalogs on Plus only | Yes: Custom buyer pricing | Yes: Shared catalogs per company |
| Head users manage their own sub-users | Yes: Head, buyer and accounts users | Partly: Location permissions | Yes: Three buyer roles | Yes: Company roles and permissions |
| PunchOut round-trip | Yes: cXML and OCI | Partly: Through an app | Partly: Through an app | Partly: Through an extension |
| Australian team and Sydney data hosting | Yes: Yes | Partly: Not published | Partly: Not published | Partly: Not published |
Based on each vendor’s public pages in October 2026.
See every comparisonOnboarding is a programme, not a project. A senior person from our team runs it with you from start to finish.
We connect TierCommerce to your ERP and sync products, stock, customers and prices.
Your price rules, approval flows and storefront design, checked against real orders.
We help you move your trade customers across, starting with the ones who order most.
Our onboarding programme is designed to have you taking orders in 30 days. Complex ERPs, several storefronts or custom modules can take longer, and we’ll tell you up front.
NetSuite, Xero, Options ERP, MYOB, Pronto Xi, Business Central, Cin7, Unleashed and Katana natively. SAP Business One and 200+ more systems connect too, from shipping and CRM to marketing.
Yes. Add custom fields and charges such as installation, show next-shipment dates from your ERP, and build your own rules through our extension SDK. Or we can build them for you.
Customer data is hosted in Sydney. Our team is in Brisbane and supports you in Australian business hours.
No. They can keep emailing purchase orders, which the Order Entry co-worker processes, or order online when they’re ready. Procurement teams can buy through PunchOut.
Bring a price list and a recent purchase order. We’ll show you both working in 30 minutes.
Omnisend